CPD Session – How AI and automation help improve the claims experience

Date: 17 May 2023

Time: 10:00 – 11:00 am

Platform: Zoom

Speaker: Antonia Oakes

Antonia Oakes is Old Mutual Insure’s Executive for Customer Experience and Responsible Business and has been a Customer Experience (CX) professional for 16 years and held various positions. Her role as Executive for Customer Experience and Responsible Business is varied and broad but requires her to lead OM Insure’s CX initiatives by:

  • Fostering a customer centric culture within the business
  • Designing strategic frameworks
  • Delivering through influence of others
  • Managing service complaints to the satisfaction of the client

CPD HOURS: Accredited for 1 FAIS CPD hour

Main Sponsors: Old Mutual Insure

CPD Powered by: Insurance Institute of South Africa

Click here to register now for this webinar - https://us06web.zoom.us/webinar/register/WN_81MCXCu8Rai6_RIwywuDNQ