Date: 17 May 2023
Time: 10:00 – 11:00 am
Platform: Zoom
Speaker: Antonia Oakes
Antonia Oakes is Old Mutual Insure’s Executive for Customer Experience and Responsible Business and has been a Customer Experience (CX) professional for 16 years and held various positions. Her role as Executive for Customer Experience and Responsible Business is varied and broad but requires her to lead OM Insure’s CX initiatives by:
- Fostering a customer centric culture within the business
- Designing strategic frameworks
- Delivering through influence of others
- Managing service complaints to the satisfaction of the client
CPD HOURS: Accredited for 1 FAIS CPD hour
Main Sponsors: Old Mutual Insure
CPD Powered by: Insurance Institute of South Africa
Click here to register now for this webinar - https://us06web.zoom.us/webinar/register/WN_81MCXCu8Rai6_RIwywuDNQ